Shipping policy

SHIPPING POLICY

At Ellory Kate Clothing, we offer both Ready to Ship (RTS) and Preorder (PO) items. Please review the following shipping guidelines before placing your order.

Ready to Ship (RTS) Items
RTS items are in stock and generally ship within 4-8 business days from the date of purchase. During sales, holidays, product launches, or high-volume periods, processing times may be extended.

Preorder (PO) Items
Preorder items are not currently in stock and are ordered specifically for production. Estimated arrival dates are provided when available but are not guaranteed. Manufacturing, customs, shipping carrier delays, weather events, holidays, and other factors outside of our control may impact delivery timelines.

By purchasing a preorder item, you acknowledge and accept that delays may occur.

Combined Orders
Orders containing both RTS and Preorder items will ship once all items in the order are available.

If you would like RTS items shipped separately, they must be placed on a separate order. We are unable to split orders without additional shipping charges.

Shipping Address Changes
Customers are responsible for providing the correct shipping address at checkout. Address changes must be requested prior to shipment. Once an order has shipped, we are unable to reroute or modify the package.

Lost, Delayed, or Stolen Packages
Once a package has been accepted and scanned by the shipping carrier, responsibility transfers to the carrier.

Ellory Kate Clothing is not responsible for:
- Shipping delays caused by USPS, UPS, FedEx, or other carriers
- Packages marked as delivered but not received
- Stolen packages
- Incorrect addresses provided by the customer

Customers should contact the shipping carrier directly regarding delivery issues.

Returned Packages
Packages returned to us due to an incorrect address, refusal of delivery, or failure to claim the package will require additional postage to be reshipped.

International Shipping
Customers are responsible for any customs fees, duties, taxes, or import charges imposed by their country.

Order Changes & Cancellations
Due to the nature of our preorder process, orders cannot be modified, combined, or canceled once submitted unless approved by management. Approved cancellations may be subject to fees and company policies in effect at the time of cancellation.

Shipping Timeframes
Shipping estimates are not guarantees. We are unable to guarantee delivery dates for birthdays, vacations, holidays, special events, or other time-sensitive occasions.

By placing an order with Ellory Kate Clothing, you acknowledge that you have read and agree to this Shipping Policy.